We bought our awning about three years ago. Last week (8/4 @ 6:00 pm) we contacted this company because our awning was not leveled. We had an immediate response requesting for photos which we provided. Received an immediate diagnostic, basically nothing major just in need of a minor adjustment.
Made arrangements for technician to come to our home with no requirement for us to be at home. Awning adjusted to our satisfaction. This is a company that truly understands the concept of “Customer Service”. In addition to the service there was no charge! So if you are reading this testimonial and you are looking for an awning and/or solar screen provider this is the company. They provide extremely high quality products and more importantly they stand behind what they sale. Customer Service is well above excellent. You can’t go wrong!